All our products are backed by a 60-day money-back guarantee. If you don't have a positive experience for any reason, contact support@therapycasa.com and we will help you out.

We offer three levels of shipping which can be viewed at checkout. Shipping time will be 7-14 days. All orders are shipped with a tracking number.

❓ How long until I see relief in my neck pain?
💬 Instantly! Our Intelligent Neck Massager will provide instant relief from neck pain & tension the first time you use it. With the Neckovery™ there will be a noticeable difference in your neck pain.

❓ Will it fall off easily?
💬 Nope! The Neckovery™ has an ergonomic "L" shape design. It fits more tightly on your neck than regular neck massagers.

❓ Does it hurt?
💬 Absolutely not!
The rated working voltage is 5V which is far lower than the international safety voltage standard 36V. The device uses pulses technology so you will feel a mild electric flow and heat sensation, but it won't hurt you.
You can adjust the levels of intensity to where is most comfortable to you.

❓ How do I charge it?
💬 It's easy!
The Neckovery™ comes with a USB charging cable, so simply plug it into the device and then into any USB port.

❓ How do I clean it?
💬 Simply use a disinfectant wipe or damp paper towel and leave to air dry while not in use. Ensure the power is switched off.

❓ Who can use the Neckovery™?
💬 It's safe and effective treatment however we recommend that some groups of people avoid TENS treatment unless specified by a doctor:
- Pregnant women
- People with epilepsy
- People with heart problems
- People with a pacemaker or any other type of electrical or metal implant.