Shipping Info
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia and in USA.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
LOST/MISSING PACKAGES
Therapycasa is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
|
Location |
Estimated Shipping Time |
|
United States |
7-15 Business days |
|
UK |
7-15 Business days |
|
Europe |
7-15 Business days |
|
Canada |
10-20 Business days |
|
Australia, New Zealand |
8-15 Business days |
|
Central & South America |
8-25 Business days |
|
Asia |
8-25 Business days |
|
Africa |
15-30 Business days |
Max delivery time – 25 business days.
*This doesn’t include our 1-3 day processing time.
*All shipping times exclude clearance/customs delays
COVID-19 UPDATE:
Due to the pandemic situation orders can take longer to arrive to some countries if it is the case we will inform you.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@therapycasa.com